Privacy Policy

Welcome to VD Bio Medisystems (“we”, “our”, “us”). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://vdbiomedisystem.com/ (“Site”). By using our Site, you agree to this Privacy Policy.

1. Information We Collect

a) Personal Data

• Name
• Email address
• Phone number
• Company or organization name
• Any other information you provide voluntarily

b) Usage Data & Cookies

• IP address
• Browser type
• Pages viewed
• Time and date of visits
• Referring URLs
• Device information

We use cookies to enhance user experience. You may disable cookies in your browser settings.

2. How We Use Your Information

• Respond to inquiries and provide support
• Process orders and transactions
• Improve website performance
• Send promotional communication (with consent)
• Comply with legal obligations

3. Legal Basis for Processing

• Your consent
• Contractual necessity
• Legitimate business interests

4. Sharing of Information

We do not sell your personal data. Information may be shared with service providers or legal authorities if required by law.

5. Data Security

We implement reasonable technical and organizational measures to protect your data. However, internet transmission is never 100% secure.

6. International Data Transfers

If data is transferred outside India, we ensure appropriate data protection safeguards.

7. Your Rights

• Access your data
• Correct or update data
• Request deletion
• Withdraw consent

8. Children’s Privacy

Our website is not intended for children under 13 years of age.

9. Third-Party Links

We are not responsible for privacy practices of third-party websites.

10. Changes to Policy

This policy may be updated periodically. Please review regularly.

11. Contact Information

VD Bio Medisystems
U-31, Kashi Plaza, Opp. Signet Mall,
Kamrej Chowk, Kamrej, Surat, Gujarat – 394180
Email: sales@vdbiomedisystemsgmail.in
Phone: +91 9909993803

Shipping Policy

Shipment Processing Time

All orders placed on www.vdbiomedisystem.com are processed within 7–10 business days. Orders are not shipped on weekends or public holidays.

Shipping Confirmation & Tracking

Once shipped, tracking details will be shared via email or phone.

Customs, Duties & Taxes

Customers are responsible for any customs duties or taxes applied during or after shipping.

Damages & Lost Shipments

We are not liable for damage or loss during transit. Please contact the shipping carrier to file a claim and retain packaging materials.

Contact

Please contact our customer support for shipping-related queries.

Return, Refund & Cancellation Policy

Return Policy

Returns are accepted within 7 days of delivery if:

• Product is damaged
• Product is defective
• Incorrect product delivered
• Parts missing

Products must be unused and in original packaging.

Refund Policy

Refunds are processed within 3–7 business days after inspection and credited to the original payment method.

Important Notes

• Shipping charges are non-refundable
• Wrongly ordered products are not eligible

Cancellation Policy

• Before shipment: 5% cancellation charge
• After shipment: 20% cancellation charge

Contact

Please contact our customer support for assistance.